Меҳмонхоналарда сервис сифатини оширишнинг концептуал йўналишлари ва уни баҳолашнинг илмий-назарий ва услубий масалалари

Анвар  Холиқулов; Нилуфар  Юлдашева

doi:10.47689/2181-1415-vol2-iss2-pp76-86

Anvar Kholikulov Ph.D., Associate Professor, Head of the Department of Economic Analysis and Statistics, Samarkand Institute of Economics and Service, Samarkand, Uzbekistan
Nilufar Yuldasheva lecturer of "Economic Analysis and Statistics", Samarkand Institute of Economics and Service, Samarkand, Uzbekistan

DOI

https://doi.org/10.47689/2181-1415-vol2-iss2-pp76-86

Keywords

Hotel , service , quality , quality of service , quality of service in hotels , a system of indicators representing the quality of service in hotels

Abstract

The article describes the conceptual directions of improving the quality of service in hotels and scientific-theoretical and methodological issues of its evaluation. It shows the factors affecting the quality of hotel services, the specifics of hotel services, the system of indicators that reflect the quality of service in hotels, the content and ways to determine them.

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References

Чудновский А.Д. Туризм и гостниное хозяйства. - М: ЭКМОС, 2000 - 197 с

Gronroos C., Servise Managament and Marketing, Macmilan/Lexington Books, Ntw York, NY, 1990

Пардаев М.Қ.Иқтисодий таҳлил назарияси. Дарслик. Т., Инновацион ривожланиш нашриёт-манбаа уйи, 2020 й. – 359-360 б.

www.stat.uz

www.lex.uz

www.ziyonet.uz

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Published

2021-04-05

Conceptual directions of improving the quality of service in hotels and scientific-theoretical and methodological issues of its evaluation

How to Cite

Kholikulov , A. ., & Yuldasheva , N. (2021). Conceptual directions of improving the quality of service in hotels and scientific-theoretical and methodological issues of its evaluation. Society and Innovation, 2(2), 76–86. https://doi.org/10.47689/2181-1415-vol2-iss2-pp76-86