O‘zbekiston bank sektorida mijozlar bilan munosabatlarga yo‘naltirilgan marketing strategiyalari

  • Magistr, Toshkentdagi Singapur menejmentni rivojlantirish instituti

DOI

https://doi.org/10.47689/2181-1415-vol6-iss9/S-pp8-14

Kalit so‘zlar

munosabatlarga yo‘naltirilgan marketing , relationship marketing , mijoz qoniqishi , mijoz sodiqligi , xizmat sifati , SERVQUAL metodi , raqamli texnologiyalar , bank marketing strategiyasi

Annotasiya

Mazkur maqolada O‘zbekiston bank sektorida mijozlarga yo‘naltirilgan marketing strategiyalarining samaradorligi tahlil qilingan. Munosabatlarga yo‘naltirilgan marketingning nazariy asoslari, xizmat sifati o‘lchovlari hamda ularning mijoz qoniqishi va sodiqligiga ta’siri ko‘rib chiqilgan. Tadqiqot natijalari shuni ko‘rsatadiki, tizimli va integratsiyalashgan marketing yondashuvi banklar uchun raqobatbardoshlikni kuchaytirish, mijozlarni uzoq muddatli hamkor sifatida saqlash va daromadni oshirishda muhim omil bo‘lib xizmat qiladi.

Ko'chirildi

Kuchirilganligi haqida ma'lumot yuk.

Bibliografik manbalar

L. Berry, Relationship Marketing of Services, American Marketing Association, 1983.

Kotler, P., & Keller, K. L. (2006). Marketing Management (12th ed.). Prentice Hall

Berry, L. L. (1995). Relationship marketing of services—growing interest, emerging perspectives. Journal of the Academy of Marketing Science, 23(4), 236–245.

Kotler, P., & Keller, K. L. (2006). Marketing Management (12th ed.). Prentice Hall.

Grönroos, C. (1994). From marketing mix to relationship marketing: Towards a paradigm shift in marketing. Management Decision, 32(2), 4–20.

Reichheld, F. F., & Sasser, W. E. (1990). Zero Defections: Quality Comes to Services. Harvard Business Review, 68(5), 105–111.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.

Reinartz, W. J., & Kumar, V. (2003). The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration. Journal of Marketing, 67(1), 77–99

Xu, Y., Shieh, C.-H., & van Esch, P. (2020). AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention. Australasian Marketing Journal, 28(4), 235–244.

Verhoef, P. C. (2003). The Impact of Customer Relationship Characteristics on Profitable Lifetime Duration. Journal of Marketing, 67(1), 77–99.

Yuklashlar

41 15

Nashr qilingan

O‘zbekiston bank sektorida mijozlar bilan munosabatlarga yo‘naltirilgan marketing strategiyalari

Qanday qilib iqtibos keltirish kerak

Sharipova, O. (2025). O‘zbekiston bank sektorida mijozlar bilan munosabatlarga yo‘naltirilgan marketing strategiyalari. Jamiyat Va Innovatsiyalar, 6(9/S), 8–14. https://doi.org/10.47689/2181-1415-vol6-iss9/S-pp8-14